Your business depends on your IT systems. We’re confident that we are the only network services, computer support, or IT consulting business in East Central Indiana and Northern Cincinnati that provides these benefits to your business.
Here are the reasons you can depend on SUI to keep you and your business up and running:
1. We will respond within one hour or less – Guaranteed. When you call with an issue, we guarantee that your call will either be answered immediately or returned within one hour. This call will be made by an experienced technician who can help. If we fail to return your call within that time frame, the work is free.
2. 100% Satisfaction Guaranteed – Unconditional. Our customers deserve complete satisfaction with our service and products. No hassles, no problems.
3. Lightning Fast Repairs – Our clients should not wait around all day for your computer to be repaired. We know how important your network is; that is why we offer our remote support services. This service allows us to securely access your network via the Internet so that you do not have to wait for a technician to show up.
4. No Geek Speak – You deserve answers in plain English, not geek speak. Our technicians will not talk down to you or make you feel stupid because you do not understand the terminology that goes along with the technology.
5. No Unpleasant or Unexpected Surprises – Our clients should EXPECT that no damage will be done to their network or data. We will evaluate your computer or network before beginning any work. After the evaluation, we will alert you to any potential risks involved in fulfilling your needed work. These risks, if present, will be explained in full, and your authorization and agreement will be obtained before the work commences. You may also choose to have your data backed up before we start any work on your machine.
6. On Time and On Budget – We will not “nickel and dime” you with unforeseen or unexpected charges. Some incompetent or unethical technicians will do this because they have not planned properly or researched your project. We don’t feel that is correct or ethical. That is why we guarantee your project will be completed on time with no excuses.
7. Accurate Billing – Every bill you receive from us is guaranteed to be accurate and detailed. You will know exactly what you are paying for and all charges will have been pre-approved by you. No more mystery bills that don’t outline what you are paying for.